Martin J. Matovich, DMD
Dental
300 SE 120th Ave
Suite 400
Vancouver,
WA
98683-4020
Mon - Thu: 8:00AM - 5:00PM
Fri - Sun: Closed
Services
- Cosmetic - Veneers
- Cosmetic Dentistry
- Dental Implants
- Dentures
- Digital X-Rays
- Endodontic - Root Canals
- Endodontics
- General Dentistry
- Oral Cancer Screening
- Oral Surgery
- Periodontal - Deep Cleaning
- Periodontal - Scaling and Root Planing
- Periodontics
- Prosthodontics
- TMJ - Temporomandibular Joint Disorder
- Teeth Extraction
- Treatment of Sleep Apnea
- Wisdom Teeth Extraction
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Lisa Brown
1 stars Richard M Featured review
The actual teeth cleaning was perfect, she is always wonderful. What was terrible customer service was upon arriving the secretary stated there was a mistake with scheduling and that they put the appointment 1 day early and my insurance would not cover my visit? She then stated she tried contacting me- Ezcuse me, I have 2 smart phones which are linked to each other and I've got 3 emails which are also linked! There was NO voicemail and there was NO email sent to ANY of my contacts. The only contact was the email confirmation of my up coming appointment!!!! Obviously there is a break down in the front office procedures and simply NO excuse to NOT leave a voicemail AND make the extra effort to send an email. Simply incredibly poor customer service by the front desk staff- Again my teeth cleaning was flawless, she was great. Better fix that front desk --
Martin J. Matovich, DMD replied:
Dear Richard M. ,
We thank you for your feedback as we are always looking to make sure each patient has the best experience and is provided the highest quality dental care possible from our team. We are happy that you had a perfect teeth cleaning by your hygienist! We think she is pretty awesome too! We are sorry that we could not reach your dental insurance last week before they closed since they were in another time zone. We did try to reach your insurance again on Monday morning when they opened the day of your appointment to confirm that they would require you to wait one more day for insurance to cover your appointment. Some insurance companies will make a one-time exception if this rare occurrence happens. Unfortunately your insurance chose not to cover your cleaning this time. Since we were on hold for more than 45 minutes waiting to reach a live person at the customer service department of your insurance we did not have the opportunity to reach you ahead of your appointment. We tried to communicate with you upon check-in and let you know of the situation and to make sure you knew that we wanted to take care of you regardless of your insurance coverage due to the short notice as we care about YOU and tried to express that by not charging you for your appointment. We do understand you had made special arrangements to come in on your day off and it sounds like your hygienist took great care of you. Again, thank you for your feedback.
Thank you,
Dr. Matovich?s team
5 stars Allen P Customer since 2008
I always have a great experience and dental care at your office. You always make me feel comfortable and I highly appreciate your bedside manner and your expertise and professionalism. I can always trust your decisions and recommendations. I truly appreciate all the services that I receive at your office. The support staff is excellent and they are wonderful people and professionals. Thank you!!!
5 stars Anonymous Verified customer
Good Place, Nice People
4 stars Michael F Customer since 2016
I had a very positive experience. My hygenist was excellent and Dr. Matovich came in to discuss my mouth guard with me.
I appreciated the lack of pressure on me when I asked to hold on x-rays and the support of my decision.
I was surprised Dr. Matovich didn't examine my mouth as I think the visit was billed as a dental exam and cleaning. That could just be how billing works, though.
5 stars Derrick S Customer since 2017
It was the best dental visit I have ever experienced! The office provides a strong sense of relaxation and calm, with very warm greetings from all. The experience and skill of both Naidia and Dr. Marti made the total procedure an actual joy. The engaging technological marvels in themselves are worth a visit!
Job very well done! Thank you!
5 stars John S Customer since 1999
Martin and his staff provided me with great service. Anesthetics were required and the application was pain free. My procedure went off without any complications.
Great dental care...
5 stars Anonymous Verified customer
Always a good dental experience. They are personable and thorough.
5 stars Toyonori U Verified customer
Very kind and nice care
5 stars Carol B Customer since 2015
I am so pleased that Dr. Matovich took me on as a patient. I have heard many positive things about him and his office.
5 stars Shelley S Customer since 2010
I got my new crown and appreciated the one-visit solution.
5 stars Donald K Verified customer
Painless and professional.
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