Martin J. Matovich, DMD
Dental
300 SE 120th Ave
Suite 400
Vancouver,
WA
98683-4020
Mon - Thu: 8:00AM - 5:00PM
Fri - Sun: Closed
Services
- Cosmetic - Veneers
- Cosmetic Dentistry
- Dental Implants
- Dentures
- Digital X-Rays
- Endodontic - Root Canals
- Endodontics
- General Dentistry
- Oral Cancer Screening
- Oral Surgery
- Periodontal - Deep Cleaning
- Periodontal - Scaling and Root Planing
- Periodontics
- Prosthodontics
- TMJ - Temporomandibular Joint Disorder
- Teeth Extraction
- Treatment of Sleep Apnea
- Wisdom Teeth Extraction
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Lisa Brown
1 stars Richard M Featured review
The actual teeth cleaning was perfect, she is always wonderful. What was terrible customer service was upon arriving the secretary stated there was a mistake with scheduling and that they put the appointment 1 day early and my insurance would not cover my visit? She then stated she tried contacting me- Ezcuse me, I have 2 smart phones which are linked to each other and I've got 3 emails which are also linked! There was NO voicemail and there was NO email sent to ANY of my contacts. The only contact was the email confirmation of my up coming appointment!!!! Obviously there is a break down in the front office procedures and simply NO excuse to NOT leave a voicemail AND make the extra effort to send an email. Simply incredibly poor customer service by the front desk staff- Again my teeth cleaning was flawless, she was great. Better fix that front desk --
Martin J. Matovich, DMD replied:
Dear Richard M. ,
We thank you for your feedback as we are always looking to make sure each patient has the best experience and is provided the highest quality dental care possible from our team. We are happy that you had a perfect teeth cleaning by your hygienist! We think she is pretty awesome too! We are sorry that we could not reach your dental insurance last week before they closed since they were in another time zone. We did try to reach your insurance again on Monday morning when they opened the day of your appointment to confirm that they would require you to wait one more day for insurance to cover your appointment. Some insurance companies will make a one-time exception if this rare occurrence happens. Unfortunately your insurance chose not to cover your cleaning this time. Since we were on hold for more than 45 minutes waiting to reach a live person at the customer service department of your insurance we did not have the opportunity to reach you ahead of your appointment. We tried to communicate with you upon check-in and let you know of the situation and to make sure you knew that we wanted to take care of you regardless of your insurance coverage due to the short notice as we care about YOU and tried to express that by not charging you for your appointment. We do understand you had made special arrangements to come in on your day off and it sounds like your hygienist took great care of you. Again, thank you for your feedback.
Thank you,
Dr. Matovich?s team
5 stars Gary M Customer since 2007
Excellent experience every visit.
5 stars Ronald G Customer since 2018
Dr. M explains everything thoroughly so I know what is going on. He and his staff are skilled and caring.
5 stars Anonymous Verified customer
Everyone in this office is friendly and professional. They also provide a very high level of care, as I have never had such an excellent fit on a crown as I got here.
5 stars Jennifer H Customer since 2007
I always have a great experience at Dr. Matovich's office! My dental hygienist is wonderful,making feel feel welcoming and comfortable while she takes great, gentle care with my mouth.
5 stars Arlene K Customer since 2018
I'm new to the area and looking for a good dentist. (this was my second attempt at finding someone professional) I heard about Dr. Matovich from a friend. And had my first visit yesterday. My experience was. A very nice staff and on top of things!
Recomended!
5 stars Jason M Customer since 2018
The best experience and most professional atmosphere.
5 stars Lorra C Customer since 2018
Great experience, Thank you!
5 stars James L Verified customer
Perfect , as usual, Brianna and staff are friendly & fun. Doc knows his stuff
5 stars John O Customer since 2015
Dr M is the best I continually recommend him to everyone that's looking for a dentist
5 stars Michael S Customer since 2017
very professional and friendly.
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