Martin J. Matovich, DMD
Dental
300 SE 120th Ave
Suite 400
Vancouver,
WA
98683-4020
Mon - Thu: 8:00AM - 5:00PM
Fri - Sun: Closed
Services
- Cosmetic - Veneers
- Cosmetic Dentistry
- Dental Implants
- Dentures
- Digital X-Rays
- Endodontic - Root Canals
- Endodontics
- General Dentistry
- Oral Cancer Screening
- Oral Surgery
- Periodontal - Deep Cleaning
- Periodontal - Scaling and Root Planing
- Periodontics
- Prosthodontics
- TMJ - Temporomandibular Joint Disorder
- Teeth Extraction
- Treatment of Sleep Apnea
- Wisdom Teeth Extraction
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Lisa Brown
1 stars Richard M Featured review
The actual teeth cleaning was perfect, she is always wonderful. What was terrible customer service was upon arriving the secretary stated there was a mistake with scheduling and that they put the appointment 1 day early and my insurance would not cover my visit? She then stated she tried contacting me- Ezcuse me, I have 2 smart phones which are linked to each other and I've got 3 emails which are also linked! There was NO voicemail and there was NO email sent to ANY of my contacts. The only contact was the email confirmation of my up coming appointment!!!! Obviously there is a break down in the front office procedures and simply NO excuse to NOT leave a voicemail AND make the extra effort to send an email. Simply incredibly poor customer service by the front desk staff- Again my teeth cleaning was flawless, she was great. Better fix that front desk --
Martin J. Matovich, DMD replied:
Dear Richard M. ,
We thank you for your feedback as we are always looking to make sure each patient has the best experience and is provided the highest quality dental care possible from our team. We are happy that you had a perfect teeth cleaning by your hygienist! We think she is pretty awesome too! We are sorry that we could not reach your dental insurance last week before they closed since they were in another time zone. We did try to reach your insurance again on Monday morning when they opened the day of your appointment to confirm that they would require you to wait one more day for insurance to cover your appointment. Some insurance companies will make a one-time exception if this rare occurrence happens. Unfortunately your insurance chose not to cover your cleaning this time. Since we were on hold for more than 45 minutes waiting to reach a live person at the customer service department of your insurance we did not have the opportunity to reach you ahead of your appointment. We tried to communicate with you upon check-in and let you know of the situation and to make sure you knew that we wanted to take care of you regardless of your insurance coverage due to the short notice as we care about YOU and tried to express that by not charging you for your appointment. We do understand you had made special arrangements to come in on your day off and it sounds like your hygienist took great care of you. Again, thank you for your feedback.
Thank you,
Dr. Matovich?s team
5 stars Anonymous Verified customer
Mr. Matovich and his staff were welcoming, attentive, and professional. He explained in perfect sense what was happening. I really appreciated him. I enjoyed my experience and will recommend him to everyone I know.
5 stars John S Customer since 1999
Marty has been my Dentist for many years. I have always had excellent service.
5 stars Linda S Customer since 2014
Absolutely the very best experience in every way. Dr. Matovich and every member of his staff are just the best! I would highly recommend this practice to everyone.
5 stars Cynthia B Customer since 2012
Great pain free experience! Didn't feel a thing!
5 stars John V Customer since 2017
No complaints - excellent service!
5 stars Lauren O Customer since 2008
Always great! You are caring, while being professional & helpful.
I am always happy with the in depth informtion I am given and with my dental work. Thank you!
5 stars JOE O Customer since 2001
My family and everyone I come in contact with dental needs of any kind are proudly referred to Marty Matovich DMD. He has done everything from beautiful caps to implants to graphs and it is all movie star quality! All 10's.
5 stars Robert M Customer since 2017
I felt that I was kept well informed as to what was being done. I'm pleased with the concern for my well being during the total procedure
5 stars Krista R Customer since 2011
I wouldn't go anywhere else. Have been pleased with my dental care for years now. Dr. Matovich is the best!
5 stars Valerie W Customer since 2013
The staff is superior-I'm always greeted with a friendly manner. Any is very pleasant. The hygentist was gentle and understanding of my limited opening; I like how she explained what she was doing with each step and each different instrument.
Dr Matovich is a very caring doctor with great people skills! The beard looks good- keep it
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