I have been a Pharmaceutical and medical device sales rep for years and been in many medical offices. I went to Dr. Thompson's office for the first time yesterday for an emergency crown reattachment. Not only was I surprised by how nice and attentive the staff was to me, the office decor and atmosphere was very comforting and pleasant. Dr. Thompson was extremely helpful in the presentation of my options (there was more to the situation than just recementing a crown back on) and even though I discovered her practice was not on my insurance plan, I will be continuing my treatment there and paying more for it because of how I was treated.
When a Doc offers to look at your plan, and help you find another practitioner that will do a good job that IS on your plan, you can be sure they are looking out for your best interests. Not all docs will do that.
Staff = 10
Doc = 11
Office atmosphere = 10
Care and concern for patient outcomes = 10
So, I'd say overall experience score - 10.25 outta 10.