The staff is VERY friendly and i hardly ever had to wait more than 3 minutes to be seen. I liked that they checked in on me half way through my stem treatment to make sure i was still comfortable. My only recommendation is that they used some alternative methods such as ultrasound therapy, massage tools and equipment, or even some topical gel or lotion to help with relaxing or pain. The office in boca was closed during my lunch break 12-3 for most days of the week and after a few weeks became a burdon on my job and i wasnt able to as often as i needed to. The massage therapy i recvd was the best i ever had. It was specific to my injury and she knew what she was doing. I would even pay out of pocket to continue with her. Overall a very good staff and good healing experience.