Great experience considering my regular dental hygienist had changed her work schedule and no one called me to advise me and see if I wished to reschedule with her on a day she worked. Also, my dentist was on vacation, but I did like the replacement dr just fine...very skilled and very friendly man. Liked my fill in, job sharing hygienist, Martha, but she fell short of my regular hygienist a bit. However, I was able to reschedule my appointments for the next 18 months with my regular favorite, so I am a satisfied customer. I guess old habits do not die!! This is the best dental practice in Winston-Salem...even if my favorites were not on board yesterday!!