Professional and personable. Did a great job of explaining what was going to happen, payment, and out of pocket coverage expectations. I appreciate that I was well informed (in advance) about the procedures, the plan for services, and how they would take place. There were no were surprises when it came time to pay for services. Dr. Tailor and her staff did an excellent job of providing information outlining what my insurance plan would and would not cover. They communicated things clearly - before, during, and after.