Dr. Yazdi is great at doing frenectomies, but most of the appointment is spent talking and he could improve in his communication. Areas to improve: Listen to the actual question, rather than just giving your usually answers. Define normal—pre- and post-procedure. Set clearer expectations for recovery (possible med side effects, what good or bad healing looks like); both pictures and a description would be nice. Educate yourself on breastfeeding so you can better relate to your patients and answer their questions (I assume a large number of your clients breastfeed). I do appreciate that he can be easily contacted afterwards for questions or concerns.