They say you don't really know much about a businesses service until things aren't going normally. When I arrived for my initial appointment, the normal reception person was gone and I was warmly greeted by Dr. Burluc herself. She gathered my information and got me back to my hygienist. Even though I found out I needed more than a standard cleaning, I was very impressed by how clearly they explained what they saw and what they recommended to take care of it. I look forward to returning there knowing I'll be in kind and capable hands!