94.2% would refer friends and family to us

5 stars Verified customer

on time for my appointment and taken in right away. I waited for the car and it was done as promised.

5 stars Verified customer

Great place for vehicle repair and maintenance also the best place to buy tires just put four new tires on my car yesterday and Dukes did a Great job

5 stars Verified customer

Service was quick and the prices are very good

5 stars Verified customer

Tracy (sp?) at the front desk is not only pleasant but helpful without being pushy. I have had my vehicles serviced at Duke's since moving to Wilmington in 2013 and will continue to do so. Thank you Tracy for the prompt/friendly service and for completing the repairs on my Toyota Tundra as promised with quality parts and workmanship AND on schedule.

4 stars Verified customer

Great service

5 stars Verified customer

I needed two 18inch tires and alignment, they were one of the few shops that stocked popular sizes. I didnt have to wait a day or 2. The car runs much smoother with these tires and now that alignment is true. Unlike blacks tire i didnt have to remind them to tighten lugs before backing out. This will be my go to shop!

5 stars Verified customer

Excellent work and prices

5 stars Verified customer

Great service as always. From the second you walk in Tracy and the rest of the staff had me handled. Waiting area has plenty of seats and TV to watch and WiFi available so I could work while I waited. Coffee and snacks also offered compliments of Dukes. I have been going there for years and will continue to do so, thanks to their knowledge and great customer service

5 stars Verified customer

Service was excellent and staff was very professional

3 stars Verified customer

We had an 11:00 appointment and arrived about 15 minutes early. Checked in and then waited....and waited. The car was finally taken into a bay at 11:35 and the tires were placed back on the car at 12:40. Why make appointments if you can't honor the times? We had other appointments and errands to run that day and had to skip lunch to make them. Also, the people, were polite but curt in their responses to our questions. The tires seem to have been mounted and inflated properly which is why the rating is average rather than below. We were also disappointed in there not being any Decaf coffee, and they were out of biscotti. It appeared they were understaffed, since I walked over to see how our car was doing and the technician apologized saying he had 10 things to do at the same time.

Duke's Tire Pros replied:

Mr. Josephson, I apologize for the issues that you stated. Thank you for your appointment comments and they will be addressed. I will address the concessions that are available as well. We appreciate your business.

Sincerely, Duke's Tire Pros

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