Everyone was professional. I didn't have to wait. Dr. Wilkinson obviously is a great Vet and specializes in cats. He spent a long time examining my cat, and was kind enough to take whatever time was necessary to explain all of the suggested options and the health of my cat. I'm very pleased I was referred to him by the lady who takes care of my cats when I'm out of town (she works at the GV Animal League, and she highly recommended Dr. Wilkinson).