I unfortunately had a poor experience. I spent 4 hours in the chair wanting a balayage and my hair came out with very little amounts of highlights. And no I do not have very dark hair. The stylist who I will not name, would not turn me around to see my hair until they were finished styling it for me to turn around and see that my hair looked almost exactly the same. They then went through another time attempting to do what I asked for and it still came out with very little color. During the blow drying process my scalp had gotten burnt as well. I know they would never do that intentionally, but it was not a good experience. The manager was very apologetic and kind enough to refund me my money.