97.3% would refer friends and family to us

5 stars Customer since 2017

Professional and caring staff. through eye exam and great customer service after sale.

4 stars Customer since 2016

I can’t say I had fun but it was about as good as could be expected. To get five stars you need to serve wine.

5 stars Customer since 2017

The office was well organized, well run and seemed very efficient. I thought the staff did a terrific job during my tests, picking out the right glasses and the examination was extremely comprehensive.

5 stars Customer since 2016

Always professional and thorough.

5 stars Verified customer

Everyone was really pleasant. I didn't wait at all. The doctor was very thorough. The ordering processs could be more transparent and better explained but I couldn't see anything from my eyes being dialated so I just went along with it.

5 stars Customer since 2007

Very detailed and professional exam.

5 stars Customer since 1997

As always, a pleasant experience. Dr. Rusoff performed a very through exam and took time to explain all the results. The office staff was courteous and efficient.

5 stars Customer since 2010

Met Lois for first time. Very pleasant and professional. Dr. Rusoff gave her usual thorough exam. Optician Abby was very kind and of great help in solving a problem with my sunglasses.

3 stars Verified customer

There was a bit of a long wait time, and the only person who introduced herself was the doctor. Lots of people doing different parts of the exam, but not really an explanation of who was who or what they would be doing. Seemed like a lot of moving around from here to there, which wasn't really necessary--especially for removing and inserting lenses.

Overall I didn't get a very warm or welcoming feeling, and not much sympathy about my extra sensitivity to the dilation and subsequent blinding lights...in fact I was told, "oh, it's not that bad." (not by the doctor)

Also, I had responded to a promotion of a free glasses tune up back when I made my appt. I left my glasses there because the piece needed to be ordered. I said I'd get them when I came for my appt. But no one seemed to know what I was talking about, it took a long time to find my glasses, and they still weren't repaired. They did repair them during the visit.

However, the exam was thorough and the doctor very knowledgeable, which is most important.

5 stars Customer since 2017

Although it takes a long time to get an appointment, the service here is excellent and very professional.

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