There was a bit of a long wait time, and the only person who introduced herself was the doctor. Lots of people doing different parts of the exam, but not really an explanation of who was who or what they would be doing. Seemed like a lot of moving around from here to there, which wasn't really necessary--especially for removing and inserting lenses.
Overall I didn't get a very warm or welcoming feeling, and not much sympathy about my extra sensitivity to the dilation and subsequent blinding lights...in fact I was told, "oh, it's not that bad." (not by the doctor)
Also, I had responded to a promotion of a free glasses tune up back when I made my appt. I left my glasses there because the piece needed to be ordered. I said I'd get them when I came for my appt. But no one seemed to know what I was talking about, it took a long time to find my glasses, and they still weren't repaired. They did repair them during the visit.
However, the exam was thorough and the doctor very knowledgeable, which is most important.