Facility- ok, some potato chips on the front mat but overall the waiting space seemed ok.
Staff- would be nice to have introductions. Hi, I'm X and I'll be setting you up. Hi, I'm X I'm going to do an exam...
Timing- It was an hour from my scheduled appointment time to the time I saw the doctor. Would have helped if someone apologized and said something-not sure if this is normal.
Glasses Rep- very nice, very helpful.