Eastern Autowerks, Inc.
2308 Ingleside Road
Norfolk, VA 23513
Tue - Fri: 7:30AM - 6:30PM
Sat - Sun: Closed
Eastern Autowerks is a full-service, professionally trained and certified BMW repair shop committed to providing automotive service and products to luxury import car owners who expect specialized quality service and value. We meet the needs of the vehicles and owners by providing over 20 years of exclusive experience, acute diagnostics, OEM (original equipment manufacturer) parts, great value and exceptional customer service, all in our state of the art facility.
Randy Ray possesses 20 years of exclusive BMW experience in Tidewater's automotive service and repair industry. He worked for his former employer, Atlantic Autowerks, for fifteen years. He was also employed by Kline and Atlantic dealerships and Daves' early in his career. He is ASE certified, which substantiates his knowledge and skill. Years in the automotive repair industry in Hampton Roads have established him as one of the most talented in the field. He has fostered long term relationships with many customers. There exists a tremendous level of customer loyalty. He has a reputation for honesty, integrity and professionalism.
Tracy Lamar-Ray has a Bachelor's degree in Biological Sciences and 15 years of business experience ranging from direct marketing to management. She believes that exceptional customer service is the cornerstone of any business and that customer service has been sorely absent in the automotive service industry in Hampton Roads.
We offer a radical new approach to car care partnership between the technician and the customer. This philosophy facilitates an honest dialogue between the car driver and our skilled technicians to meet the mechanical needs of the vehicle and also provide our customers with valuable data. We know that our customers are well informed and desire products and services which live up to their contemporary expectations.
- Alternators and Starters
- Brake Repair
- Brake System Repair
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Diesel Specialist
- Domestic Repair
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- European Repair
- Foreign Repair
- Fuel Injection Diagnosis and Repair
- General Repair (Aftermarket)
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- New Tire Replacement
- Oil Change Facility
- Oil Changes
- Radiator Repair
- Scheduled Factory Maintenance
- Shock and Strut Replacement
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
- Truck Repair
- Used Car Evaluations
- Wheel Alignment
- American Express
Certifications & Memberships
5 stars Samantha W Featured review
Absolutely love this shop. Randy is the only person I trust working on my X5. He's honest and won't rip you off like these dealers or mom&pop shops around here. It's hard to find reliable and trustworthy mechanics these days but her is an example of someone sets the standard far beyond everyone else. Everyone is polite and cheerful anytime I come. And most importantly, you can really see and feel the pride and passion they have in their jobs. If you own a BMW in the 757, this is the place to go!!! Keep up the great work guys
5 stars Johnnie D Customer since 2020
Great as usual! They have provided great service to me and my family for years. Mr. Ray provides great trouble shooting and feedback. Customer service is phenomenal!
5 stars Christopher B Customer since 2023
Randy did a great job communicating. Work was superb. Very accommodating after my schedule changed a couple times. It’s clear this shop loves the work they do and are really good at it.
5 stars Tonya M Customer since 2020
This is the only place that I will let work on my BMW. Randy is honest and very knowledgeable and fair..My car runs like a charm now..
5 stars Margo M Customer since 2022
Super friendly, super knowledgeable! Wish I'd learned of them years ago.
5 stars Casey P Customer since 2022
5 stars Michael F Customer since 2022
Down to earth and honest
Visit the fish
5 stars Keva N Customer since 2018
Resolved my problem quickly
5 stars Kip F Customer since 2005
Eastern Autowerks has been my garage since it first opened. Randy has been my mechanic since 1986. We have had eleven various models of BMW since 1982 and all of them have been serviced by Randy. He has also worked on our three Suburbans and one Yukon XL If you value your BMW experience then there is nowhere I would recommend other than Eastern Autowerks to take care of your BMW. Labor rate is better than most other shops and for sure much better than going to the dealership for a wallet buster. From spark plugs to complete engine rebuilds.... this is the place to go... you won't be disappointed.
5 stars Ken W Customer since 2011
Always professional work and an attitude from everybody working there that you can relate to and trust.
5 stars Renee B Customer since 2022
Best experience I've ever had with a mechanic. My car sprung a coolant leak Friday night and Randy was able to get me in the next day that they were open. He uses good quality parts (metal instead of plastic) at a very reasonable price and explains what is needed without any pressure to do unnecessary work. I trust him and will definitely return (but hopefully not too soon!)
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