I have been going to the Toms River office for 8 years. I have never had an issue with the service being provided. I like Dr. Cisar, he is personable and takes the time to explain things and the hygienists are thorough and friendly. That is why they have three stars. I scheduled two 6 month checkups at a time because they are always booked months out. My appointment in May had to be rescheduled due to being sick and I had to wait 7 weeks for a new appointment. My new appointment was for 10:15 this past Wednesday, unfortunately I thought it was for 10:30. I walked in to the office at 10:26 and was told I could not be seen and had to reschedule- something about a 15 minute grace period. I was 12 minutes late! Not wanting to start an argument in the office, I rescheduled- mind you I needed to find childcare for my child at home to even make it to this appointment, which now was just a major inconvenience for everyone involved. Surprisingly they had an appointment for 10:00 two days later. I made sure I was early this time. But as always, waited well past my appointment time before I was called back. It was actually 10:15 by the time I was brought back to a chair, and it was another 10 minutes before I was seen by the dentist. I am still baffled at how they could turn me away for being 12 minutes late, but it’s ok to make me wait 15 plus minutes. Sadly, I will be switching insurance and finding another office who does not consider their patients as just another number.