95.6% would refer friends and family to us

5 stars Verified customer

The procedure for my pet was explained in detail. Also, post procedure expectations were laid out clearly and support and follow up was offered and acted upon efficiently.

5 stars Customer since 2023

Excellent service and very good vibes at the clinic. Treated my Luna like a princess.

East Hartford Animal Clinic replied:

Hi Lissette! I just wanted to let you know how much your review means to us here at EHAC. We do all we can to provide our clients and patients with the best service, and it makes our day when a client appreciates it.

5 stars Customer since 2022

Great service all around

5 stars Customer since 2014

We have been coming to East Hartford Animal clinic for over 20 years and their care has always been excellent. Their prices are reasonable and they are very gentle with our pets. The staff is friendly and knowledgeable and always listen to our concerns.

East Hartford Animal Clinic replied:

Dear Yolanda, we're so happy to hear you've had a great experience here at EHAC. Your review made our day! Our whole team works very hard to keep our clients and patients happy, but we can only do it thanks to amazing people like you.

1 stars Verified customer

Wasn’t please with the visits , feels like I was over charge and got billed for a program that I was sign up already , ,makes me feel like it’s about the money instead of the animals well

Being this visits

East Hartford Animal Clinic replied:

Thank you for sharing your feedback. I'm sorry your experience didn't match your expectations. We try to be very transparent with our programs. Please feel free to reach out to Jessica to discuss the situation further.

5 stars Verified customer

Staff and Dr. Are great. Always a pleasant experience. Even when I'm more stressed than my animal. They are very clear and communicate what's going on with my pet, how we're going to care for them, and what to expect. I appreciate the effort and time given to me, as a client and my animals as a patient. My pets have never been handled in a way that made me feel uncomfortable. Keep up the great work!

East Hartford Animal Clinic replied:

Our team enjoys doing what we do for the love of our patients and because of clients like you. We're glad the staff made you feel welcome and we look forward to serving you always.

5 stars Customer since 2023

it was a great experience!!! I felt very comfortable with the staff caring for my kitten

1 stars Customer since 2012

I wasn’t pleased with the last visit. Visits seem extremely rushed. There was a person I didn’t know if the room I would assume she was shadowing or learning but I think it’s common etiquette to introduce yourself or just state he/she will be observing. When taking vitals the vet tech held down my elderly pomeranian way too tight around her neck. She already has tracheal collapse and she started coughing. I was concerned and politely said that’s too tight and offered to help. I was Interrupted by the vet who said “shhh” while checking vitals. This made me very uncomfortable and my pet even more nervous about the visit. Also the prices have gone up for meds from last year. I tried to give the clinic another chance. Last time I was charged double for something too.

5 stars Customer since 2000

This is the ONLY vet that i take my pets to. Dr.B he is the greatest his staff they treat you with the upmost respect. Especially your pet. They love them all.

East Hartford Animal Clinic replied:

Cathy, thank you for the great review! We're so happy you loved your experience and can't wait to see Madisson again. Until then, we're here if you need anything.

5 stars Customer since 2022

Prompt, friendly, and honest care. We love it here!

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