Kim was extremely helpful and friendly throughout my initial phone call, booking of appointment, pre surgical instructions and day of surgery. The office was very busy on surgery day, yet everyone was upbeat and focused on doing their job. While I was in the office waiting there was a women also waiting to drop off her daughters cat. This women had an attitude and I was pleasantly surprised at the Professional manor in which all of the staff responded to her (I might not have been so pleasant). The vet tech was also very welcoming and professional. I especially appreciated her follow up phone call checking on Puff the day after surgery. Overall I felt as though the staff didn’t just care about the animals but the animals owners as well. A job well done. Thank you.