I am a new customer to Eclips. I called at 2:45 pm and had an appointment with Cassie for 3pm on the same day. I was shocked and delighted. On the phone, I was asked about my hair length, color, curly or straight. The woman was very professional and kind. When I arrived, I was greeted immediately and introduced to Cassie. I found her to be delightful. She played with my hair a bit. listened to what I was hoping for and did EXACTLY as I asked, and very quickly. I was back on the road with a new style in less than 45 minutes. The next few days is always the test of a good haircut for me. Today is day 2 and it looks great. The studio was spotlessly clean, the shampoo woman was lovely and gave bit of a head massage, which was a joy. At this time, I highly recommend Eclips.