Dr. Mercer is exceptional. We adopted a dog during the pandemic who was not socialized well. Dr. Mercer recommended a trainer who did a great job. Our dog improved but he is still nervous with new people and situations so he requires patience and compassion. Dr. Mercer and her staff handled our dog humanely and with great care. Despite some initial growling, they held and calmed him enough to get his shots and blood test. He was calm and happy after, gladly taking treats from the staff.