100.0% would refer friends and family to us

1 stars Verified customer

I have brought both of my cars here in the past and have only had two issues. The first one was due to a minor delay which I was ok with after understanding the problems present earlier this year. The second time was this visit with my BMW. I was first told that I would receive call backs with a specified amount of time which I did not and then there was work done on my car which caused the delay without my notice. I understand that this needed to be done however when I was constantly following up about when I should expect my car this issue was not brought to my attention until I called the next day (a day after I was actually supposed to pick up my car) and told my axel needed to be replaced which is what caused the delay. Now, because I was gauranteed that my car was to be fixed within the day that I dropped it off I did not make any provisions to get a ride to and from my office as well as appointments I had scheduled that I had to cancel. I had to take a cab from Surrey Central to South SUrrey and then the next morning the same thing which was an additional $90.00 I should not have had to pay.

Needless to say a shop I once trusted and recommended to family members without hesitation is now not my first point of contact unfortunately. I wish you all the best Asim however, until your staff is able to keep the clients up to date my mind will not change. If I hear in the future that changes have been made to customer follow-up, I may reconsider.

Best,

Dilraj (Raj) Sohi 604-782-7842

5 stars Verified customer

I took my car in to Edelweiss for the first time. Being aware of dealership pricing for servicing, I was very pleased with the quick service and excellent price. I will definitely be going back.

5 stars Verified customer

I've had several very good experiences at Edelweiss with my older model import vehicle over the last few years. They make me aware of issues in a timely fashion, without trying to talk me into spending extra money. Repairs are done speedily and consistent with the provided estimates. Due to the good service at Edelweiss I've been able to keep my vehicle for much longer than I had expected.

5 stars Verified customer

Easily booked appointment, check of vehicle was thorough. All my questions answered and given additional details regarding readings of upcoming services.

4 stars Verified customer

Good experience, staff are friendly and helpful.

Would and have recommended your shop to others.

Thanks

5 stars Verified customer

Asim does the best job

5 stars Verified customer

"I would recommend Edelweiss Auto Repair Shop to anyone who needs an honest garage to go to with their car. people are trustworthy, so when you go there you know they will not take you to the cleaners with unnecessary repairs. It is so hard to find reliable decent garage owners and their staff of mechanics are excellent.

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5 stars Verified customer

This company kept me informed from the outset. They reviewed my needs and explained my options. Good job.

5 stars Verified customer

Great service. Good communication. On budget and on time.

5 stars Verified customer

No problem recommending Edelweiss to my friends and family.

Fast and friendly service.

Quality results.