Needed to take our dog to Europe. Even though they confirmed that they can do this, pretty much all information we received was wrong. Starting from the required rabies certificate that was supposedly invalid and/or not acceptable to the "we just talked to the USDA" - information that we could neither confirm nor was the information given to us correct. According to Edinburg, we were out of luck and would have to leave the dog at home or change our flight.
Went to a different vet. The help was amazing. They couldn't understand the problems Edinburg had either. Today we had the appointment at the USDA. What nice people. No problems whatsoever.
It was easy, absolutely no hassle and everything went very smooth.
Fazit: Most of the staff is very nice. However, I don't like it when people tell you they know and in reality they have no idea and worst of all give you wrong advice and make this an unnecessary ordeal. This just creates distrust and waists money. Will change vet for future visits.
I am happy you were able to fly with your dog. However we spoke to the USDA staff twice in Robbinsville and went by the information that we were given, which was that the rabies certificate was invalid without the microchip being scanned. When we don't know something we make our best effort to call and find out, which is exactly what we did. and reported that info back to you. Just goes to show that the government doesn't always give you correct info...