We are first-time puppy parents. When we first took our puppy home, we took him for a check up to a different local vet. It was a 10 mins visit and a hefty fee for first consultation. I walked out of the office still feeling a little lost of how to care for our puppy. So, I decided I would go to a different vet, hence, Edinburgh Animal Hospital. Our first visit at your office was at least 30 mins. It was not the time but how both the doctor and nurse took the time to answer all my questions and, more importantly, provided information/education of the ways to take care of our new puppy. We left there feeling more confident.
In addition, your staff is friendly and responsive and the facility is clean and cherry which contribute to a pleasant experience for us.