I have to say I wasn't happy about having to go to Balise after my oil change on the LEXUS RX 350 yesterday.
They did out a new cap on the oil cover area, but what they said was that it was leaking all over.
Not taking any sides on this.
What they said or your report said doesn't change the fact that I left there with oil seepage.
They drained and inspected the oil and did an entire oil
Change all over again with Mobil 1 synthetic oil and it was done at no charge - but an hour or more of my time sitting around waiting.
Al, Brian told me about this the other day. I personally did your oil change and was the one who noted the inspection cover missing. I also noted some minor oil seepage. It was not coming from the filter area. We told you to stop by and have us look at it. We would have looked at it immediately. Having been to us several times in the past and never having to wait longer then necessary I'm sure you would agree It would have been much faster. I always make it a point to make sure the area is cleaned up after the oil change so I would have liked the opportunity to see what happened. I suspect the other place was not happy about being accused of leaving the inspection cover off and you going someplace else for an oil service. I cant imagine why they would do another complete oil change again with one just being done minuets before. I am sorry for the inconvenience the other day but I'm glad it all worked out in the end.