Dr. Karia was considerate, careful, and skillful. I really appreciated her taking the emotional side of replacing a crown seriously (I hadn't had mine replaced since I was a child). She also was very generous in allowing me to go to the lab to get a custom shade, and she covered that cost. Unfortunarely, my temporary crown fell out numerous times, and I don't feel like I was particularly well prepared to handle that. I ultimately went to their San Jose office to get it put back in, and then ended up buying Dent Temp at CVS to keep it in, and then just let it stay exposed until I got my permanent installed.