I dropped off my car without an appointment when they first opened and requested that they email me instead of calling because I would not be able to answer the phone. They were kind to comply with my requests and sent all the estimates via emails. When I went to pick up my car, it wasn't done yet, so they gave me a loaner. Next day, I received an email telling me when my car was done. I dropped off the loaner and got my car back. So far, everything has been working fine, and I'm thinking of going back to them for tires and/or batteries soon. People who worked at Elders were kind, and service was done well and reasonably priced (even gave me a discount without me asking!). Only complaint is it's hard to enter their parking lot if you are going the wrong way on Evans. I have used them a lot in the past and will hopefully continue to do so in the future!