I absolutely love Courtney! She does a fantastic job at listening to what I want and also adding in her style and oppinions. I gave 4 stars because of the salon itself. It's a little dirty and in need of a good deep clean. There is old hair stuck in the corners of the molding and along the trim. Scuff marks on the paint and worn out cushions in the lobby. THese are minor details but when your head is facing down while you're getting your hair dryed/colored, the only thing you have to look at is the floors, moldings, and base trims. I think there is a lack of attention to detail in cleanliness that keeps it from feeling like a high end salon. I'll keep coming back because I absolutely love Courtney but the salon itself is disappointing. It has great potential but just needs a good deep cleaning!