Courtney was sweet and fun to talk to. She was very friendly & welcoming. However, I went in with shoulder length hair stating I was trying to grow it out. I needed root touch up, low lights & shape. The color was perfect. The problem was that I left with my hair all but a pixie. She cut & cut & cut. She shaved my neck until my hair was as short as my husbands. So much for growing out my hair!