I went into my appt a little unsure of what kind of coloring I needed since it was one of the first times I had had it done. I was floored when I checked out to find out how much it was costing me. I felt a little taken advantage of and would have appreciated a breakdown at the beginning so that I would know my options. A $30 gloss? I had no idea that was an additional charge and was not given the option. $80 for a base color that I didn't really even want? Maybe it's my fault for not asking up front, but I would think that's what the professionals are there for.