Hands down the most knowledgeable and proficient dental team ever as they interact seamlessly. My dental health and options each and every visit are explained in detail with every step outlined and priced, At all times I feel they truly have my best interests in mind and have gone the extra mile to see what preventative measures would be covered by insurance in order to have a plan of options in place upon my next visit so that I will receive the best care possible. Special thanks to Kayla, who has made every visit enjoyable. You will search hard and long to find the level of expertise, knowledge, comfort and personality of Kayla.
I had only been to see Dr. Luetchmann once for a routine cleaning, when several months later in the middle of the night I had a rapid amount of swelling and pain due to infection around a crown from several years prior it came on suddenly and intensely. I called the emergency number and Dr Luetchmann returned my call in minutes with already reviewing my x-rays and dental history from his home. He called in an antibiotic and pain med for fast pick-up at Walgreen's. Amazing care and concern for his patients. Upon follow up Dr. Luetchmann diagnosed and interacted with the Endodontist and necessary treatment of the root canal was performed by the original Endodontist at no charge. Elm Dental is most up to date on technology and procedures for advanced care. I only wish I had this level of care years ago.
The admin (angie) was indicating I still owed 20% for my dental hygiene appointment; I really didn't think so & I called my insurance company; she was incorrect - it was covered at 100% ! She took the number of the csr @ Delta to confirm my coverage.