The whole staff was great, from the office staff, to the tech, to the vet. Service is still curbside, but it was handled really well, and I felt like the care we got was thoughtful, thorough, and kind. It's expensive, but I also very much appreciated that, unlike with other medical providers (human and canine) in the area, the practice was not pushy about upselling. We've already recommended them to three friends, but only friends we know who can afford it. If I could give 4 1/2 stars out of 5, I would.