As always, Dr. Jim Ence was calm, friendly and compassionate, as was his assistant, doing all they could to put me at ease, and not shaming me for my dental issue. They were extremely considerate of my comfort and pain management during my procedure. I was able to get my first appointment within 24 hours (less, actually) and a return appointment within a week. I don't know how you could ask for more than that! Love these people!