When one thinks of having a root canal, you think of PAIN. There was NO pain involved at all from the time I walked in the door 'til I walked out the door. Jaz, Dr Bal's assistant answered my questions that I had prior to the appointment and the one's I had after...she is great. Dr Bal.. is also great. A lot of people hate the "shot" that is needed - there was no discomfort at all with the injection!! The process was easy, at least for me!! Thank you Dr Bal for a great experience for my 1st root canal!!