After picking up my truck I noticed a vibration in the floor under my feet and in the steering wheel. As soon as I got home I called and told Bruce the problem. He said they were to busy to look at it. He said to bring in next day at nine. I had some errands to run so while out and about the front drive shaft came off at the differential. Had truck towed back to the shop. Was not satisfied. Rick did make the proper repairs after all that happened.
Dear Mr. Phipps,
I first want to say that here at Endurance Automotive, Inc, customer service and satisfaction is our number one priority. It is very concerning to me that this experience has happened. I am pleased to hear that Rick fixed your problem at no extra cost to you. I am displeased to hear that your concerns were not address when you called in the first time. I expect the highest level of integrity from all of the employee's here at Endurance Automotive Inc. I want all concerns addressed immediately. I would love the opportunity to earn your trust back and show you that our level of commitment to quality auto repair to be at the highest level. I will be sending you a care package and I hope you give us the opportunity to show you that we care if your vehicle are repair correctly.