As a new patient, I was impressed with my overall experience. The front office staff was very friendly upon my arrival and knowledgeable in regards to my insurance coverage when I requested information before scheduling my next appointment. Alicia (sp.?) did a thorough cleaning and did not rush through the process. She took the time to discuss my dental history and seemed well versed. Dr. Engel did an exam after the cleaning and took time to discuss and explain my needs and why he was making the suggestions; I did not feel pressured to take his advice. I am happy to have found this provider!