96.2% would refer friends and family to us

3 stars Customer since 2018

ETE did a great job on my vehicle to get it running again with a new transmission. Everyone was very friendly. The downfall (the reason I gave only 3 stars) is their customer service. I was originally told my transmission would be fixed in a week. I called midweek and they had still not received by transmission. I then called again on Friday to see if they had received it and they had. It would have been nice to be notified when the work was being started and an estimated end time. When it was finished, 2 weeks later, I went to pick it up and when I started the car I had service light come on in my car. I immediately notified one of the service guys who said he would look at it right away. I went to wait in the waiting room, and notified by ride that dropped me off not to leave the area until I found out what was going on. After 30 minutes, I received an update on what they were doing with my vehicle, which was reprogramming the transmission again. It would have been nice to have gotten an initial update on about how long something like that takes so that I knew I would be waiting 30-40 minutes. After another 10 minutes, I was told that the problem was still not fixed. I then had to call my ride back to pick me up and was told come back the following morning to pick up my vehicle. I understand the service light coming on is out of your control, but in the future you might want to update your customers that are waiting about what you are doing and about how long it would take. That would have definitely made my experience a better one and would have lead me to giving you a better review.

5 stars Customer since 2016

Always very friendly, helpful and informative!

Engine & Transmission Exchange replied:

Dear Kathleen, We really appreciate the great review. Thank you so much for taking the time. We look forward to helping you again in the future.

Sincerely Vince Ferrera VP Sales

5 stars Customer since 2016

As always Jeff & Oscar gave expert , friendly & cost saving advice for the repair of my Toyota Yaris brakes & A/C system.

Engine & Transmission Exchange replied:

Dear Stefan, Your 5 star review and recommendation means the world to us. We understand you have many options for your vehicle repairs, Thanks for picking ETE. We look forward to helping you in the future with any automotive repair needs. Sincerely Oscar Patino ETE

2 stars Customer since 2016

I had brought my truck in to fix the AC, Fog Lamps, windshield washer, and check it over for a trip to Montana. They did fix the things that needed to be fixed, but on the first day of the trip the truck was not running right and the check engine light came on. It completely died in the middle of Montana on day 2, the Sunday before Memorial day and the town we were in was totally shut down for the holiday. We did not get back on the road until Weds costing us most of our vacation. The problem was a dead fuel pump and someone hit the engine cover and cracked the intake manifold. So I am not happy these problems were not found before the trip and that we lost so much time.

5 stars Customer since 2016

ETE helped us avoid unnecessary repairs recommended by another shop, and identified an important issue the other shop had missed. Thanks, Jeff!

Engine & Transmission Exchange replied:

Dear Steve and Lisa, Thanks so much for your 5 star review. We understand you have many options for your vehicle repairs, Thanks for picking ETE . We look forward to helping you in the future with any automotive repair needs. Sincerely Vince Ferrera VP Retail sales

5 stars Customer since 2016

Helpful, respectful all around excellent service

Engine & Transmission Exchange replied:

Dear Yakira/David, Thanks so much for your 5 star review. We understand you have many options for your vehicle repairs, Thanks for picking ETE and being a loyal customer. . We look forward to helping you in the future with any automotive repair needs. Sincerely Vince Ferrera VP Retail sales

5 stars Customer since 2015

I have going there for years. They always do a great job at a fair price!

Engine & Transmission Exchange replied:

Dear Mike, Thanks so much for your 5 star review. We understand you have many options for your vehicle repairs, Thanks for picking ETE and being a loyal customer. . We look forward to helping you in the future with any automotive repair needs. Sincerely Vince Ferrera VP Retail sales

5 stars Customer since 2014

Great service that I can trust, as usual.

Engine & Transmission Exchange replied:

Dear Janie, Your 5 star review and recommendation means the world to us. We understand you have many options for your vehicle repairs, Thanks for picking ETE. We look forward to helping you in the future with any automotive repair needs. Sincerely Oscar Patino ETE

5 stars Customer since 2018

The staff was very honest and trustworthy. I had a transmission replaced and the process went smoothly. The vehicle is 13 years old and they could have told me that I need this, that, and the other. I had two other minor things replaced, but that was it. Sometimes vehicle repair facilities take advantage of women, but I had a very good experience with Engine & Transmission Exchange. I will definitely patronage them in the future.

Engine & Transmission Exchange replied:

Dear Teri, Your 5 star review means the world to us. We understand you have many options for your vehicle repairs, Thanks for picking ETE. We look forward to helping you in the future with any automotive repair needs. Sincerely Oscar Patino and Jeff Hering ETE Service team

5 stars Customer since 2016

Companies like this no longer exist. They know you by your first name. I never have to worry about being overcharged, They guarantee their work and stand by their word 100%

Engine & Transmission Exchange replied:

Dear David and Yakira, Thanks again for your 5 star review. We understand you have many options for your vehicle repairs, Thanks for picking ETE and being a loyal customer. . We look forward to helping you in the future with any automotive repair needs. Sincerely Vince Ferrera VP Retail sales