Anywhere from dealing with Laney (receptionist) to the actual treatment of RN Lauri Grizzard it was great. Laney was very kind & informative about programs offered & Lauri is great when it comes to treatment. Lauri has great techniques to make sure the injections are where they need to be since everyone is different. She also listens to concerns & answers questions. She is really really knowledgeable & continues with her education to be more specialized.