Dr Ianotti has been great and helpful explaining and answering questions. Everyone is very friendly, but I’ve received contradicting information at times and experienced some effects of a lack of organization. I asked if the doctor could look at some moles on my back because I was planning on getting a tattoo and didn’t want to cover any concerning moles or marks on my skin. The person who asked what I would like the doctor to look at during my physical recommended that I just have a tattoo artist look at it, so I asked the doctor myself.
I showed up to an 8:00 am appointment to find the door locked and a line of people waiting to get in. Door was unlocked by 8:10, but we all had to wait for computers to connect in order to check in.
I was told my blood results would take three months to come in, then at the front desk I asked again and was told 3days.
I had to call multiple times to make sure some ultrasound results made it to the office. When they didn’t I was instructed to call the office I had the ultrasound performed and have them fax the results again. Then had to call back days later to schedule an appointment to go over them. If I am expected to make the calls to make all that happen, I guess that’s fine, but I wasn’t instructed to and if I wasn’t proactive on it I’d assume I’d still be waiting for a call.
I don’t have a problem with the manner of interaction or the cleanliness, but communication of what to expect and what’s expected from me is awful. I know it’s monotonous to repeat the same script of instructions to people, but we need to know what’s happening and what we need to do. Just assume every patient that comes in knows nothing or they’re sick/scared and probably a bit absent minded and need some clarity of communication. The stereotype of the healthcare system being a mess and broken is only being strengthened, but it doesn’t have to be. I’m happy enough to keep epic as my pcp only because it’s easier to stay and I trust the dr’s I’ve spoken with, but I think some improvements in clarity of communication and organization could help the experience.
Again everyone that I’ve dealt with is very pleasant and kind. But don’t assume anything and follow up. Ask questions until what you can expect and what’s expected of you is clear and maybe ask again.
Note to EPIC, I’m always provided with the option of extra services, so that training is effective. Use the extra profits from the results of that training to improve the issues mentioned here, hiring, training etc.