I received a "Red Light" treatment for cancer prevention. The process was provided solely by technicians, and I did not see Dr. Roehr during the three hours I was there. First, a technician cleaned my face with alcohol and then acetone with cotton pads. While using the acetone, she came too close to my eye, and acetone leaked in. I asked her to please be careful not to get it in my eyes. She continued with no help to dab the spill from my eye. Then the "chemo" cream was applied and I was told to sit for two hours while it worked. The treatment room was freezing and I asked that the heat be turned up. Nothing. Then a different tech came in to check on me. I again asked for more heat. He said they had no control over the building's heat. I asked for a blanket and he retrieved one. Then it came time for the light treatment on my face. My eyes were covered and the extremely hot lamp was placed very close to my face for 10 minutes on each side. I was told it would feel very hot and was given a small fan to counteract the heat. The tech left, and in a couple of minutes, the fan quit working. When he came in to check on me and I told him such, he said he would get me another. After a couple of minutes, he came in and said he was having trouble finding another. Left again. Meanwhile, I'm cooking. He finally returned with another fan just as the first 10 minutes were up. The second 10 minutes came and went and no tech. He finally returned and sent me on my way. I left with my eye irritated and feeling this was a very unprofessional experience. I have no idea if what I received was administered correctly, and my confidence in this group is shattered. Sadly, I will look for a new doctor as a result of this experience.