This review is specifically about the staff as I think Dr. Lucy Li is a competent and thorough dermatologisy. The front desk staff is not pleasant to deal with and after this last visit, I don't think I will be back. I sat in the front waiting room for almost an hour with no explanation or apology for the delay. Interestingly enough, they have literature posted all over the waiting room about their cancellation/late policy. Once I was called back and changed into a short paper crop top with a paper "blanket", I sat another 30 minutes or more while sweating through the paper and trying unsuccessfully to keep the front of the crop top closed. By the time Dr. Li came in the room (with no apology for the delay), the backs of my legs were stuck to the paper on the examination table and my back was sore from sitting there so long with no back support. After my examination, the person checking me out gave me a different total than the person I spoke with about my new insurance. When I asked for a detailed receipt, she told me she couldn't give me one. When I asked her how I could obtain one (for insurance), she said it would be ready at the end of the day. I asked her to email it to me and she said she could only send it via USPS. I don't have a lot of confidence that she remembered to do so.