Velika was great, competent, thorough and professional. My appt was not with Velika but she agreed to see me after the office staff contacted me while I was on the way to the appt to cancel the appt. with the doctor. It was the second time they were cancelling on me with the same doctor, I had driven 50 min and was 5 min from the office when this call came. Caller understood my resulting frustration and fit me in with Velika.