First time customer: Patti listened to what I wanted, offered opinion on what I needed. She was kind and patient. Did a fantastic razor cut, which I've been searching for, for a good 2 years. I'm a convert. I will surely be a return customer. Erin Salon scheduled my apt appropriately, meaning I didn't have to wait more than 5 minutes. Offered me refreshments. The premises were clean and organized nicely. Like this salon, and love Patti.