96.0% would refer friends and family to us

1 stars Customer since 2017

When my wife and I joined Essentials about 7 months ago, we were thrilled with the staff, but felt the massage personal (both of us used deferent ones at the beginning)..were not the quality we were use to. I suggested she try the lady I had who did an OK job.. and she did and had the most horrible experience ever ( she got burned, and has tiny scare tissue now) by hot towels...we tried another lady and she too was OK, but not the greatest...I decided to try another who was recommended by the manager on duty had suggested, that day came last week for me...I never got any further than standing in the room ready for my massage....she had a very insulting look on her face..I asked why seems that there is a state law saying I had to wear something more than shorts...I have had at least 50 massages in this state and never experience any problem like that...and wore shorts each time... told her I needed to speak to the manager on duty...it was down hill from there...( by the way...that day was his second day there!...hmmmm..) Two managers that I knew no longer worked there according to him...another hmmm.. I went home, my wife and I talked this over and decided it would be best to call and cancel our contract...we did!

I was still supposed to receive a "free" massage from the last time when everything went south...(men's locker rooms lockers were supposed to have same lock system as the ladies)...long story short..my key would not work , manager came in and tried another key that did not open my locker...but did open other lockers.....then I tried mine again...it opened... I asked if that was supposed to be this way and she promised me of the pending lock changes and would be done by time I used the locker room again...that was three months ago..still not done..not a good thing... I need a electric table that elevated for a medical problem I have...this was in my records...seemed no one cared to read if there were special recruitments for either one of us...my wife she got burned by someone not paying attention to details..

The location of Essentials Spa is so idea for my wife and I.. and the facility is beautifully decorated and peaceful, which we enjoyed (we live next door in Grand Ilse, 55 and over gated community)...HOWEVER...

We will not return, and we both wished Essentials would had been what we expected and promised in their brochures, obviously they did not live up to their advertisements.!!

Thanks for taking the time to read our review.

Oh yes, my wife did receive a great facial, but the total package is not there for both of us to enjoy...and do wish Essentials personal get their act together or more customers will be one or two times and done.

I did read about 40 reviews, and found maybe two that wrote in after using Essentials more than two times...the rest were one and done type...not many followed up after usage more than once.

Tony and Linda Abraham

5 stars Customer since 2017

Hours of operation fit into my busy schedule.

5 stars Verified customer

Upon arriving was checked in quickly and guided to the lounge to pick up robe and slippers, you can wait in their luxury lounge or smaller waiting area, all inclusive.

Crystal was my massage therapist, she is extremely knowledgeable in her field. The Deep tissue massage has proven very beneficial today (day after). Thank you Crystal and Essentials for this experience.

5 stars Verified customer

Polite staff and the experience seeing the Dr. was timely and overall great.

5 stars Customer since 2017

Lauren, hair stylist, was awesome!

5 stars Verified customer

Camille was wonderful, very gentle and informative. I will be getting this facial again!

5 stars Customer since 2017

The massage was amazing. I almost fell asleep on the table.

5 stars Customer since 2017

Very good. Mike was great!

5 stars Customer since 2008

Crystal is the absolute best massage therapist and I cannot say enough good things about her!!

I love the whole Essentials experience!

5 stars Customer since 2011

Very Good Service!!

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