Since you ask,
3 hours for colour and cut for short hair and the cut was performed in 15 minutes.
The stylist that I was expecting was switched at the last minute.
I also agreed to change the appointment time by 2 hours.
Worst salon experience I have ever had.
I am so sorry for the experience you had Ann. We definitely pride ourselves on customer service and take it hard when we come short. A combination of your colorist being sick, misjudging the timing of the guest before you and passing you to another stylist to prevent waiting all led to a poor experience. I tried and wish I could win you back but sometimes one chance to dance is all we get. We are happy to compensate should you ever reconsider. Apologies again..