I went in for a tan and paid $17 for a premium bed with misters and aromatherapy. The bed didnt operate properly and the aromatherapy AND the misters did not work. When explaining this to the employee she said "oh sorry, and handed me a card for $10 off. When I returned to tan again and use the coupon card I was told I couldn't use it for a single tan, only towards a package (to the tune of $50+). I said never mind, and paid $17 for the premium bed. This time the bed dripped water on my right hip every 4 seconds the entire tan. (very annoying) When telling the employee she said "oh too bad its not a hot day that would have been refreshing". ????? Customer service is more than lacking. I should have been comped a tan in both circumstances.
Our sincere apologies for the lackluster experience. Know that this is not the norm at our salons. We take pride in having the absolute best beds in the business, in facilities that are second to none. Should you experience a problem with our beds, please don't hesitate to bring it to the attention of one of our tanning experts immediately - should you not get the response you expect, please contact our corporate offices at (801) 262-5701. I also took the time to review the notes on the account. It looks like the $10 gift card was given before the tan after our tanning expert had presented our monthly memberships as the best value - as an incentive in the future should you choose a monthly membership. Sorry for any mis-communication there. Hopefully, we blow you way on your next visit. Stay Radiant - George.