Our sincere apologies for the lackluster experience. Know that this is not the norm at our salons. We take pride in having the absolute best beds in the business, in facilities that are second to none. Should you experience a problem with our beds, please don't hesitate to bring it to the attention of one of our tanning experts immediately - should you not get the response you expect, please contact our corporate offices at (801) 262-5701. I also took the time to review the notes on the account. It looks like the $10 gift card was given before the tan after our tanning expert had presented our monthly memberships as the best value - as an incentive in the future should you choose a monthly membership. Sorry for any mis-communication there. Hopefully, we blow you way on your next visit. Stay Radiant - George.