97.9% would refer friends and family to us

4 stars Verified customer

Except for unexpected computer downtime, service and communication was excellent. predicted time of work completion was fairly accurate.

5 stars Customer since 2019

I feel that they did an efficient and conscientious job doing the Lube, Oil, Filter & Tire Rotation on my car.

5 stars Customer since 2015

Fast service and always very helpful

5 stars Verified customer

Took care of my tire needs quickly and on time despite me coming in with just a couple hours left on a Friday afternoon. Thanks.

5 stars Verified customer

Always fast friendly service

5 stars Customer since 2014

YOU GUYS WERE TERRIFIC IN EVERY WAY YOU FIXED MY CAR MY YITES MY WHEELS My car drives like a brand new car

5 stars Customer since 2007

For two days in a row I tried to take my vehicle in to the Miramar shop to get an alignment only to find out that their only mechanic had called in sick. Therefore, I took my car to the Convoy shop, and they had all my work done in less than two hours. Great job!

3 stars Customer since 2016

They had the battery that I needed; was higher than I realized, than I wanted to pay.

Art, the man behind the counter was fast paced, talking, explaining the prices to replace the flat tire that blew out on the freeway. It has been almost a year since I purchased from Evans. The last time, at Evans on Scripps Poway Parkway, November of 2020, there wasn't so many fees attached to the purchase of a tire. Around that time last year, or before, a tire was replaced at the Scripps Poway location, the Manger pro-rated the one tire I needed to replace, less the mileage from when I first had it mounted. I felt Art was too fast paced in explaining my options; he was turning to talk to me, than answered a phone call, then another customer. Plus, it was a worker there who was listening to our conversation and joked after he gave the price, making a funny comment. I thought that was unprofessional, inappropriate. Bottom line, he was trying to sell me tires with a "T" rating; I wanted to stay with "V" rating I already had. I told him to replace the flat tire with the temporary spare that came with my Camry. While waiting for them to finish I called Evans on Mission Gorge Road, closer to where I live; they transferred me to your man in Escondido, where I ordered two tires with the "95V" rating, to get them mounted on Monday, October 25th. He, Art, said you no longer carry Yokohama tires, yet there were signs in the Convoy Street location displaying Yokokamas. I ordered two Kumho's over the phone, to have them replaced at Mission Gorge. Art told me that Yokohama went from being Japanese company, to Chinese. He said Kumho was Japanese, though when checking on-line they started in South Korea. Does he know the product, or more interested in making the sale?

Art was trying to sell me tires that were in stock, with the T rating, without trying to working with me, giving me the option to order them. His demeanor throughout the process was trying to rush me, creating too much urgency. After ordering the tires from your man in Escondido, that price matched with what Art quoted me, though though the way Art presented it, (without first checking other the quote), it made me feel he was trying to jack of the price to increase his profit margin. I felt rushed and had no trust in Art. I wouldn't go back to the Convoy Street location.

5 stars Verified customer

I visited the 3747 Convoy St San Diego location and was pleased with the service. I was greeted by the Manager, Carlos, who was very professional and courteous. As a single parent, I have experienced shops taking advantage of my lack of knowledge in regard to car mechanical issues. I did not experience that here. I will definitely be returning for vehicle issues and recommend this location to family & friends.

5 stars Verified customer

Excellent service! The manager Carlos understood the issue with my vehicle & was very knowledgeable in having it serviced. The staff I encountered was very professional. I will recommend this location to family and friends.

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