I was promised my car would be done in 90 minutes. I called after 2 hours and they said they would be done in 30 minutes or less. Once I arrived, no one was working on my car. I had to wait for another hour. After paying nearly $1,000 on four new tires, I expect better customer service. If you are behind schedule, then take care of your customers! Keep them informed! Provide a courtesy discount for the delay!