My experience is usually excellent with scheduling, seeing me upon arrival and workign on my dental needs once in the dentisit chair. However, this time around I waited for over 1 hour in the dentist chair before even seeing the dentist, and needed to come back later in the day after waiting another 20 minutes to determine what needed to be done. This was frustrating as the appointment was scheduled in the AM becauseI needed to be somewhere at 10AM. During scheduling, I stated I was fine coming later in the day but was told that the procedure woud be quick and completed well before 10AM. This wasn't the case and I needed to come back later in the day for a procidure that took only 20 minutes.