Love my stylist, Jessica. She always does a great job on my hair......however, the head and neck massage should be done by the stylist. Shampoo girls all do things differently, and you never know what you’re going to get. Some use too much shampoo, some give a horrible head and neck massage, some use way too much conditioner. The stylist knows your hair, and should take care of all of that. Shampoo girls are not necessary.