I really liked the staff. They made me feel comfortable leaving my precious Bella. The tour guide was very good too. She answered my questions and addressed my concerns. Bella was ready to leave when I picked her up, but she is like that even when she goes to the groomer. I like the fact that she would get used to being with you, because you do everything. The vet, the grooming, daycare and overnight stays. I really don't like that you leave the dogs at 5pm daily, but I feel the facility is safe. I was hoping there was one overnight person. Knowing the hospital is close helped too. I did not remember giving the authorization to give Bella the two additional shots your facility gave to her, so when I picked her up the bill was much higher than I expected, I knew the shot prices would have been less expensive at her veterinarian, but honestly the convenience of your facility taking care of it was fine.