I went to Laura because Yazmin was out. Laura was ok. I appreciated that she didn't talk much but I wish she took bigger patches of hair at a time. She also left a few pieces of hair, which I do not appreciate given how much money is being spent on this service including the tip. And I also didn't appreciate being called "lazy" because my last appointment was 8 weeks prior. I know she probably didn't mean any harm, but I don't take 8 weeks because i'm "lazy" I took 8 weeks because I don't rush to get my waxes done if I don't have any vacation plans. Overall, Laura has a pleasant demeanor and seems nice enough.