Overall I had a wonderful experience. I love my service, loved the space and loved the little extras. Having said that, there are 2 areas I'd like to give feedback on. The price is incredibly expensive, so much so that it is prohibitive to come more frequently. If the prices were brought down a bit I'd make more frequent appointments which would mean you'd make more money but when I pay a huge bill after getting one treatment it doesn't make me want to come back for quite a long time despite how wonderful my experience may have been.
Also, there seemed to be tension between the employees or maybe one employee and the others. That's uncomfortable for the customers. Although the staff was delightful to customers their interactions among each other affect the atmosphere of the salon.
We truly apologize for any tension you felt in our salon, we are unsure of how this may have occurred considering we really do love and work well with each other. We are however, happy to hear that you thoroughly enjoyed the rest of your service, and hope that you will allow us the chance to make your next experience that much better!