I had the most wonderful facial. Ferren was extremely pleasant and made me feel very comfortable.
I do think the bathroom, shower and changing area could be improved. I changed out of my robe in the bathroom and there was not sufficient space to put my clothes and bag. 2 other woman in the shower area at the time. Because of lack of counter space they had to place their purse on the laundry bin and it was awkward to move it to put my robe in the bin. Not clear where to put the used slippers.