I came in with a lot of pain. I was greeted and taken Care Of quickly. Everything else was unlike any other visit. I say in Room 1 long enough to watch 2 one hour shows to completion and the start of another one while in pain. I didn't complain because I was in pain and NEEDED to see someone. I ended up getting a wisdom tooth pulled. Let's just say I cried from the pain I came in with and the pain of getting the "hot" tooth out. The long wait and making up time to get me out of there (how I felt) and I wanted OUT too. I'm not sure why this visit was one of the worst ever (dentist said he was running behind), etc. All I know the experience was my worst. Before moving back I knew I would definitely go back to Exceptional Dental, I'm having second thoughts. It's truly wasn't a typical experience, but was definitely my worst for this visit. For now, all I'll be getting is cleanings as part of my plan. Maybe I need some time to forget, like having a baby (the horrible experience during the event is forgotten over time) Just based on this experience, I'd give this visit a maximum of 2 stars, but 3 because I've had better.